Return and Refund Policy for ad.rainfashionwear.com

Returns

  1. Eligibility for Returns:

    • Items must be unused, unwashed, and in their original condition.
    • Items must have all original tags and packaging.
    • Returns must be initiated within 30 days of the purchase date.

  2. Non-Returnable Items:

    • Gift cards
    • Sale items or items purchased with a discount code
    • Custom or personalized items

  3. Return Process:

    • To initiate a return, please contact our customer service team at support@sustodeho.com with your order number and reason for the return.
    • Once your return is approved, we will provide you with a return shipping label.
    • Pack the item securely and include the original receipt or proof of purchase.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

  1. Processing Refunds:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  2. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and still have not received your refund, please contact us at support@sustodeho.com.

  3. Partial Refunds:

    • Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Exchanges

  1. Exchange Eligibility:

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@sustodeho.com.

  2. Exchange Process:

    • Send us an email with your order number and photos of the defective or damaged item.
    • Once approved, we will send you instructions for returning the item and shipping the replacement.

Contact Information

If you have any questions about our return and refund policy, please contact us: